Privacy Policy

Last updated: 3rd October 2025

Safeguard First Aid Training is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, disclose, and protect your personal information when you interact with us, including through our website and enrolment forms.

1. Information We Collect

We may collect the following types of personal information when you enrol in a course, submit a form, or contact us:

  • Full name

  • Date of birth

  • Contact details (phone number, email address, postal address)

  • Emergency contact details

  • Payment information (where relevant)

  • Information required for issuing nationally accredited certificates (e.g., USI – Unique Student Identifier)

  • Any other information you voluntarily provide to us.

2. How We Collect Your Information

We collect personal information directly from you when you:

  • Complete an enrolment form on our website

  • Contact us by phone, email, or in person

  • Subscribe to our mailing list or request information about courses.

3. How We Use Your Information

Your personal information is used to:

  • Process course enrolments and payments

  • Verify your identity and eligibility to complete accredited training

  • Communicate with you about courses, updates, or changes

  • Issue statements of attainment and certificates

  • Meet compliance obligations with training regulators (e.g., ASQA)

  • Respond to enquiries and provide customer support.

We may also use your information (with your consent) to send marketing or promotional material. You can opt out of this at any time.

4. Disclosure of Your Information

We may disclose your personal information to:

  • Our trainers and staff, where necessary to deliver training and assessment

  • Government bodies and regulators, where required (e.g., ASQA, USI Registry System)

  • Third-party service providers who assist with payment processing, IT, or administrative support (bound by confidentiality obligations)

  • As otherwise required or authorised by law.

We do not sell or rent your personal information to third parties.

5. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes secure electronic systems, restricted access to records, and staff training in privacy compliance.

6. Accessing and Correcting Your Information

You have the right to request access to, or correction of, the personal information we hold about you. To do this, please contact us using the details below.

7. Website and Cookies

When you use our website, we may collect non-identifying information such as browser type, operating system, and website usage through cookies or analytics tools. This information helps us improve our services but does not personally identify you.

8. Contact Us

If you have any questions about this Privacy Policy, or wish to access or correct your personal information, please contact us:

Safeguard First Aid Training
[Business Address]
[Phone Number]
[Email Address]

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us in writing. We will respond within a reasonable timeframe. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.